Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage round October 10–11, 2025. Despite responsibly managing my positions (round 94% LTV, nicely under liquidation), I used to be unable to log in or modify because of Binance’s inaccessibility. This resulted in a total lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the following weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Every time, my case was redirected underneath the “Together Initiative”, although my state of affairs clearly qualified as a system-outage-related liquidation, which ought to fall beneath Binance’s consumer safety and compensation policies. After quite a few escalations and ready durations, I was advised my case was “manually reviewed and completed,” yet no specific purpose for ineligibility was offered. Once I requested for clarification, I was knowledgeable Binance “can't specify” the info or standards used. The final message said: “Collectively Initiative and associated incident evaluations have been accomplished, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer safety. After being a loyal customer for years, it’s disappointing that such a critical outage — which immediately brought about liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance administration understands the actual human impression of these selections, and I hope future incidents are handled with higher clarity, fairness, and communication.

They have closed off ALL compensation/help. i really wish the remainder of you good luck however it looks like its over. I'll never be utilizing this trade once more. lesson learnt.